Frequently Asked Question


Frequently Ask Question

Did you find what you were looking for? 
Contact us now

Did you find what you were looking for? Contact us now


I have torn a hole in my down / feather / synthetic puffer jacket
If the hole/tear is smaller than a 50c piece we repair the garment with a permanent heat applied patch. If the damage is larger than a 50c piece we can replace the damaged panel with colour matching or closest colour matching fabric. Replacing the panel is as close to an as new repair we can offer. If we have an exact match in fabric the repair will not be invisible.
My waterproof jacket no longer keeps me dry.
We can pressure test and asses the integrity of your waterproof garment. We can restore the performance of your garment with a new treatment of DWR or if required we can re tape the exposed seams with new Gore-Tex® tape.
Can you perform alterations to clothing?
We can do alterations to almost all technical fabric garments. This includes rain/waterproof jackets, pants, puffer style down/synthetic jackets, ski gear, sailing gear and motorcycle garments and apparel.


A buckle on my pack has broken or is lost. Do you have a replacement?
We carry many, many old buckles to fit most models. If we do not have the exact match, we can supply a brand-new full buckle and sew it into your pack / webbing / waist belt or compression strap.
The shoulder harness on my old Macpac pack has failed with age, can I fix it?

We can install brand new frame guides on your beloved old Macpac. The new guides are constructed by corudra and webbing and will not perish like the original plastic/rubber guides and it will last many more years. Or alternatively, we can fit a set of brand-new complete shoulder straps.
I have a hole in my pack, can you patch it?
Yes, we can.
Can you add extra pockets to my pack?
We are able to manufacture all sorts of custom components for packs, we can make up cramp on attachments, hydration bladder pockets, ski / snowboard attachments. We have made rifle holders for hunters, PLB pockets and even attachment points for snow shovels. We are also able to make up modules to fit standard molle webbing, or even attach molle style webbing to standard non-military packs.

Sleeping Bags

My sleeping bag zip no longer zips up, can you fix it?
Yes we can. We can replace sliders and replace entire zips on synthetic and down sleeping bags, we can also ensure they marry up to second bags if required.
Can you make my sleeping bag warmer?
We offer 2 standard services on down sleeping bags. The first being a standard wash, where we wash, remove all contaminants from the existing down, re-loft and re-distribute the down evenly amongst the baffles. The second service is a full rejuvenation, where we wash the bag as above, then boost the bag with an additional 100 grams of 800+ high lofting down giving you bag an extra 3 to 4 degrees of warmth
Where does your down come from?
All the down we use on our premises is 100% down certified and recycled. We source down through the distributors and brands that we repair with, down is recycled from not fir for sale items. This down is cleaned, graded and sorted on our premises and re used in our repairs and boosting services. 


My tent fly is torn, can you fix it soi it wont leak?
We can fix tears and cuts in tent flys whether they are PU coated nylon, or silicone nylon constructions.
All of our repairs on tent flys are seam sealed and are completely waterproof. We also can repair rips and tears in the insect mesh and nylon fabric inner.
My tent floor / fly leaks, can you fix it?
We can thoroughly test the waterproofness of your tents floor and waterproof fly to find if the leaks are caused by perforations or the fabric failing from age. We can repair leaks; we can replace the floors in most hiking tents. We can also make up custom waterproof footprints for most hiking tents on request. We can wash, re proof and fully re tape your tent fly too.
*This service only applies to hike sized tents, 3 x person and below.*
I have broken / split one of my lightweight tent poles
We carry Australia’s largest sections of alloy and fibreglass tent poles from many, many varied brands of tents and often have the piece you may need. However, we do carry Easton, and Yunan branded pole in stock at all times. We can replace sections, re thread with shock cord and supply new end tips. We can also duplicate full pole hoops on request and supply emergency pole sleeve / splints.
Do you repair large family tents?
We can. Please send an enquiry with the details of your tent and the repair required.


How do I get my item to you?
We are open weekdays 8.30am to 5pm and the last Saturday of each month from 9am to 12noon (closed when the Saturday falls on a long weekend). You are welcome to come into our store any time during these hours.

Alternatively, items can be sent to us. Please print the contact us form and send the item to us. Once we receive and assess the item, we will contact you with a quote for your approval prior to proceeding.
How can I pay for my repair?
Payment is required prior to us sending your item back to you. Once we have received and assessed your item, we will contact you with a quote / invoice for you to approve and pay prior to repairs and despatch. Payment methods are credit card, or EFT. Instore, we accept cash, Mastercard and Visa.
What is the turnaround time on repairs?
Estimated turnaround time on repairs is 7-10 day.
What can’t you repair?
Sometimes we are unable to repair some items. These are some of them.
o Walking poles.
o Re soling shoes / boots.
o Hard luggage / suitcases.